NGIS Housekeeping Manager

For 'HOW TO APPLY' click here:

Opening Date:  26 July 2021                                                             

Closing Date:  Open Until Filled

First Cut Off:  09 August 2021                                                                                                     

Position:   NGIS Housekeeping Manager, NF-1173-03

Salary:   $19.00 - $21.00 per hour, based on qualifications/experience

Employment Category:  Regular Full Time, 35-40 hours per week, with benefits.  May require working evening, weekend and holiday hours.

Location:   Navy Gateway Inns & Suites aboard Naval Submarine Base, Kings Bay, GA

Relocation Expenses:  Negotiable

Area of Consideration:   All Sources – Applicant does not have to have current SUBASE access.  If selected for position, access will be granted upon a favorable background check.

Duties:  Provides direct onsite management and administration of the housekeeping department and to ensure guests are provided adequate and timely housekeeping services.  Ensures security and privacy of guests at all times.  Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guests questions concerning hotel facilities.  Utilizes the Property Management System (PMS) to access reports, daily room requirements, and ensuring that subordinates clean occupied rooms to required standards and make vacant rooms ready.  Performs a full range of supervision to include training, planning, work direction, and administration for the housekeeping department.  Advises management of all items required to accomplish the housekeeping mission, including accountability and responsibility for bulk items issued from the storeroom.  Responsible for coordinating, supervising, and completing the quarterly linen inventory as well as periodic unannounced supply inventories.  Develops the organizational structure and staffing requirements of the housekeeping department.  Evaluates performance, recommends awards, and/or corrective/disciplinary action.  Conducts written daily inspections of rooms.  Validates room furniture inventories by condition and count.  Coordinate with the Front Desk Supervisor and Maintenance Manager to determine daily room requirements and ensure that subordinates clean occupied rooms to required standards and make rooms vacant ready.  Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to management.  Conducts special studies or reviews as required.  Performs cleaning duties on an “as needed” basis to cover for staff shortages or other unanticipated occurrences.  Performs other related duties as assigned.  


  • Four years of experience in a housekeeping department that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping and/or custodial and laundry operations.

  • Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations.

  • Knowledge of housekeeping and facility policies and standards, use and care of cleaning solutions, safety, environmental, and fire prevention regulations and practices.

  • Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system.

  • Must possess basic math and reading skills.

  • Must be able to communicate clearly and effectively both verbally and in writing in English.

Physical Demands and Work Environment:   The Executive Housekeeper is required to do considerable standing, bending, walking, pushing, pulling, and climbing.  Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required.  May be required to climb/descend stairs and properly placed stepladders.  Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation.  Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to weather conditions.  The incumbent is exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners.  Personal Protective Equipment (PPE) is provided.

Special Requirements:  This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report to work when other employees are excused.  The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.  This position is subject to a favorable National Agency Check (NAC).  The incumbent is expected to meet the requirements of a Certified Hospitality Supervisor (CHS) within six months of employment and all requirements for housekeeping, custodial services, and/or laundry operations as outlined in the Lodging Career Path Guide.

Basis of Review:   Applicants will be evaluated based on experience and qualifications described above and presented in written format.