NGIS Front Office Manager

Announcement Number:
Position Status:
Regular, Full Time
17.22 - 18.32 - Hourly
Areas of Consideration:
Relocation Expenses:
Application Email:

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Opening Date:   11 June 2020              Closing Date:  Open Until Filled          First Cut-Off:  26 June 2020           

Position:   NGIS Front Office Manager, NF-0303-03

Salary:   $17.22 - $18.32 per hour, based on qualifications/experience

Employment Category:   Regular Full Time, 35-40 hours per week, with benefits.  May require working night, weekend and holiday hours.

Location:   Navy Gateway Inns & Suites aboard Naval Submarine Base, Kings Bay, GA

Duties:  Ensures security measures are maintained at all times.  Ensures guest privacy is maintained at all times.  Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions.  Provide assistance in handling customer complaints, involving management as necessary.  The function of the position is to supervise all front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy.  Supervises three or more NF-02 front desk personnel.  Trains, instructs, and supervises personnel assigned to the front desk, both in a formal training setting and on-the-job training.  Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet workload demand.  Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards.  Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas.  Ensures the front desk operates in accordance with established instructions and procedures.  Performs all front desk related duties as required.  Acts as the resident expert regarding the Hotel’s Property Management System (PMS), key card system and CORE inventory management system.  Oversees the front desk change fund and coordinates cash audits quarterly.  Responsible for the accountability of all keys and any other inventory maintained at the front desk.  Keeps the front desk and lobby area clean and neat.  Coordinates with the housekeeping department.  Performs other duties as assigned.


  • Requires one year of work experiences that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality operations.

  • Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations.

  • Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system.

  • Must possess basic math and reading skills.

  • Must be able to communicate clearly and effectively both verbally and in writing in English.

Physical Demands and Work Environment:  Work is primarily performed in an office environment.  Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.  Work is primarily performed indoors in area that normally have adequate heat, light and ventilation.

Special Requirements:  This position may be designated ‘ALPHA’ personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.  This positon is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.  The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.  The incumbent is expected to obtain the Certified Hospitality Supervisor (CHS) within 6 months of employment, and all requirements for Navy Lodging Program (NLP) front desk certification, as well as, any other requirements outlined in the Lodging Career Path Guide.  This position is subject to a favorable National Agency Check (NAC). 

Basis of Review:  Applications will be evaluated based on experience and qualifications described above and presented in written format.