For 'HOW TO APPLY': https://www.navymwrkingsbay.com/naf-jobs
Duties: Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provides information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. The function of the position is to supervise all front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy. Supervises three or more NF-02 front desk personnel. Trains, instructs, and supervises personnel assigned to the front desk, both in a formal training setting and on-the-job training. Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards. Performs other duties as assigned.
Qualifications:
- Requires one year of work experiences that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality operations.
- Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations.
- Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system.
- Must possess basic math and reading skills.
- Must be able to communicate clearly and effectively both verbally and in writing in English.
Physical Demands and Work Environment: Work is primarily performed in an office environment. Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds. Work is primarily performed indoors in area that normally have adequate heat, light and ventilation.
Special Requirements: This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. This positon is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements. May be required to possess a valid state driver’s license. Travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. The incumbent is expected to obtain the Certified Hospitality Supervisor (CHS) within 6 months of employment, and all requirements for Navy Lodging Program (NLP) front desk certification, as well as, any other requirements outlined in the Lodging Career Path Guide.
“As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement.”
Basis of Review: Applications will be evaluated based on experience and qualifications described above and presented in written format.
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