NGIS Front Desk Associate Lead

Announcement Number:
Position Status:
Regular Part-Time
10.50 - 13.75 - Hourly
Areas of Consideration:
Relocation Expenses:
Not Authorized
Application Email:

For 'HOW TO APPLY' click here:

Employment Category:   Regular Part Time, 20-34 hours per week, with benefits.  May be required to work night, weekend and holiday hours.

Location:   Navy Gateway Inns & Suites (NGIS) aboard Naval Submarine Base, Kings Bay, GA

Duties:  Leads three or more associates in the daily operations of the Front Desk, reservations and guest services.  May lead Front Desk Associates, Night Auditor and Group Coordinator.  Monitors and trains to ensure associates provide a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests; answers guest questions concerning hotel facilities; and provides information about local attractions.  Provides guidance, reviews workload and routine operational issues, and complaints related to front desk operations & reservations.  Performs front desk associate tasks as necessary.  Performs other related duties as assigned.                                                                                                    


Ø  Requires 6 months (1 year preferred) work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to customer service, reservations and/or front desk operations.

Ø  Must understand the daily operation of a hotel and have a working knowledge using automated PMS.

Ø  Must be skilled in the use of a personal computer and various software programs.

Ø  Must possess basic math and reading skills.

Ø  Must be able to communicate clearly and effectively both verbally and in writing in English.

Ø  Ability to handle, control, and account for large amounts of cash.

Physical Demands and Work Environment:   Work is primarily performed in an office environment.  Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.  Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation.          

Special Requirements:  This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.  This position is subject to a favorable National Agency Check (NAC).

Basis of Review:   Applicants will be evaluated based on experience and qualifications described above and presented in written format.